Footprints – Employee Training Blog

Customer Service For Millennials

Posted by Amy Lewkovich on Wed, May 23, 2018

Millennials, people ages 20-35, are quickly becoming the largest generation on the planet. They’re also big spenders – and they want instant gratification. In other words, your business can't afford not to target millennials, cater to them, and earn their loyalty. 

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Tags: customer service

Customer Service and Social Media

Posted by Amy Lewkovich on Wed, May 16, 2018

The emergence of social media has completely changed the world we live in and the way we do business. Now, more than ever, it’s crucial that you consistently and constantly deliver high-quality customer service. Social media has become the norm – and there’s no hiding from it.

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Tags: customer service

10 Things to Never Say if you Work in Customer Service

Posted by Amy Lewkovich on Wed, May 09, 2018

Customer service can be tricky. You’re responsible for keeping customers happy – but how far should you go to meet that objective? You’re supposed to show empathy – but how much empathy? Where’s the line?

Think back to a recent customer interaction: did you think of something to say and then wonder if you should actually say it? Did you say something and quickly realize it was inappropriate? Or were you so careful with your words that the customer was left underwhelmed by your effort?

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Tags: customer service

Why Do Soft Skills Matter?

Posted by Amy Lewkovich on Wed, May 02, 2018

When you write a job description for an employment ad, you probably fill the copy with a list of skills you want potential candidates to bring to the table. This list includes two types of skills: the technical skills required to do the job and the soft skills required to be successful in the job (and in life).  

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Tags: employee training, customer service

Don't Hate. Game-Based Learning is Here to Stay!

Posted by Adam Noll on Wed, Apr 25, 2018

When you ask most people what they think about gaming and what kind of people respond to gaming, more than likely you're going to get a stereotypical response that leads you to the conclusion somewhere along the lines of a egotistical, slightly overweight, middle-aged male, sitting in their mom's basement scarfing down a bag of Cheetos, while staring mindlessly into a 50-something inch television set.

Many people think of a "gamer" as somebody devoting massive hours engaged in Call-of-Duty missions or campaigning in the latest World of Warcraft release on their console, while the collective masses have had their brains turn to mush while they veg out to the tune of the latest online escapade.

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Tags: game-based learning, eLearning, gamification, employee training

Learning Can Be Fun and Games!

Posted by Adam Noll on Wed, Apr 18, 2018

The basic idea behind gamification is that typical elements of game play can easily be applied to other areas of life, resulting in a more fulfilling and rewarding experience. As human beings, we like challenges. We enjoy competition, keeping score, and knowing the rules we're expected to play by.

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Tags: game-based learning, eLearning, gamification, online training

Dementia and Alzheimer's Disease: Just the Facts

Posted by Amy Lewkovich on Wed, Apr 11, 2018

Dementia and Alzheimer's disease are claiming more and more lives every day, despite continuing research and treatment breakthroughs. In spite of the numbers, the general public has a low level of understanding when it comes to various types of dementia, causes, and available treatments.

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Tags: caring for the elderly, online training, health care

Communication and Customer Service: What You Need to Know

Posted by Amy Lewkovich on Wed, Apr 04, 2018

There is a direct correlation between communication and customer service. Namely: if you can’t communicate with your customers, you can’t provide the level of customer service they expect. That said, there are a number of communication skills that all customer service employees should learn to improve their interactions and success with customers. 

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Tags: customer service

What is the evidence for SEL?

Posted by Kimberly Fleming on Wed, Mar 28, 2018

Research points to both immediate and long-lasting effects of social and emotional learning (SEL) in schools.

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Tags: school

Why should we spend school time on SEL?

Posted by Kimberly Fleming on Thu, Mar 22, 2018

Teachers have so much to teach and students have so much to learn. Add to that the many initiatives that have to be implemented and you might be left wondering if it’s really worth it to spend instructional time on social and emotional learning (SEL)?

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Tags: school