Footprints – Employee Training Blog

Learn How to Communicate Effectively and Persuasively

Posted by Amy Lewkovich on Thu, Jul 19, 2018

Communication is key in all areas of life – and that’s certainly true in the workplace. Mastering effective communication skills and the art of persuasion will benefit you for the rest of your life, as it will help you influence more people and persuade clients to use your products or services.

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Tags: employee training

Online Training for Older Employees

Posted by Amy Lewkovich on Tue, Jul 17, 2018

Online training is here to stay. With every new advancement in technology, more and more companies are making the switch from a predominantly in-house training format to a more modern and convenient online approach. While this transition appeals to younger employees who grew up with multiple devices and have relied on the internet for information for years, some older employees may find it more difficult to adapt to non-traditional out-of-the-classroom training.

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Tags: online training, employee training

How to Develop a Learning Culture at your Office

Posted by Amy Lewkovich on Thu, Jul 12, 2018

If you want your employees to value continuing education and professional development, the best way to get them on board is to show them you place a high value on those things. If you stop reading after this sentence, we want you to remember this: it starts at the top.

If you want to develop a culture of learning at your office, you have to invest in it. Fully. And you’ll be glad you did.

Values and goals define a strong corporate culture – but so do employees. So, if you want your employees to take your learning culture seriously, you have to prove that you take it seriously. 

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Tags: employee training

How to Make New Employees Feel Welcome

Posted by Amy Lewkovich on Tue, Jul 10, 2018

One of the main goals of the employee orientation process is to make each new employee feel welcome and comfortable in their new workplace. Starting a new job is a nerve-wracking experience - everything is brand new and there’s so much to learn and do. However, there are things management can do before, during, and after the employee orientation program to minimize nerves and help each new employee feel like part of the team.

Here are just a few ways you can make new employees feel welcome.

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Tags: orientation

4 Ways to Alienate New Employees Before They Start Working

Posted by Amy Lewkovich on Thu, Jul 05, 2018

Employee orientation is an excellent opportunity to welcome new employees and make them feel comfortable in their new workplace. However, many businesses struggle with this process, and instead alienate new employees before they even begin working. When companies botch the employee orientation process, new hires go from being excited about a new opportunity to taking on additional stress, making the transition process that much more difficult for everyone.

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Tags: orientation

Customer Service for Customers of all Ages

Posted by Amy Lewkovich on Tue, Jul 03, 2018

Providing superior customer service is the simplest way to rise above your competitors and earn long-term customer loyalty. That’s easier said than done, however, since actually providing excellent customer service is challenging, especially when you have clients of all ages. Understanding the best way to interact with each client, while also helping them solve their issues, is the key to ensuring excellent customer experiences every time.

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Tags: customer service

Bed Bug Prevention in Long-Term Care Facilities

Posted by Amy Lewkovich on Thu, Jun 28, 2018

When most people think about the potential hazards or negative aspects of living in a long-term care facility, they think of things like neglect, abuse, and loneliness. However, there is one threat to the residents of long-term care facilities that often goes under the radar - bed bugs. Bed bugs are a threat to our physical and mental health and happiness – and they’re more common than you may think. 

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Tags: employee training

6 Tips for Dealing with Conflict at Work

Posted by Amy Lewkovich on Tue, Jun 26, 2018

Workplace conflict is inevitable, as we all have different personalities and work ethics. Even if your employees get along most the time, it’s essential to understand how to minimize workplace conflicts before they get out of control. Here are six tips for dealing with workplace conflict that can help your employees focus on their work without getting distracted by unnecessary disputes or personality differences.

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Tags: employee training

5 Reasons to Add Microlearning to your Employee Training Strategy

Posted by Amy Lewkovich on Thu, Jun 21, 2018

Advances in technology have bettered the world in many ways – but with each new app and social media site, we also see a decrease in the length of the average attention span. This trend also applies to employee training – as we discover more innovative ways to deliver training, students want to get their information as quickly as possible and spend less time in the classroom or in front of the computer.

As a result, more and more companies are turning to microlearning as a method for training their staff.

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Tags: employee training

The Importance of Empathy in Customer Service

Posted by Amy Lewkovich on Tue, Jun 19, 2018

When you think of customer service, do you immediately think about empathy? Probably not – but you should. Empathy plays a vital role in customer service because it allows you to understand your client's perspective and, even better, it’s an excellent way to build long-lasting relationships.

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Tags: customer service