Footprints – Training & eTracking Solutions Blog

Jess Sexton

Recent Posts

Don't Ignore What People are Saying - Do This Instead!

Posted by Jess Sexton on Thu, May 23, 2019

We’ve all been there: stuck in a conversation you’re not interested in or are hearing things you don’t want to hear. When this happens, it’s easy to just shut down and not really listen to what the other person is saying. But you shouldn’t do this, instead you should listen intently and take in every word you’re hearing.

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Tags: employee training, professional development

How to Effectively Listen

Posted by Jess Sexton on Tue, May 21, 2019

There are three types of listening: pseudo, passive, and active. But what is effective listening? It isn’t just hearing the noises of a conversation; it’s understanding and caring about the person with whom you are speaking.

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Tags: employee training, professional development

How Road Rage can Hurt You

Posted by Jess Sexton on Thu, May 16, 2019

Road rage is defined as extreme anger or violence between drivers on the road. While you may be justified in feeling anger in response to another driver’s aggressive or reckless driving, road rage is never an acceptable response to frustrating driving conditions. Here are just a few ways in which road rage can hurt you.

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Tags: employee training, professional development

Defensive Driving: the Do's and Don'ts

Posted by Jess Sexton on Tue, May 14, 2019

Whether you earned your driver’s license last week or twenty years ago, it’s never too late to brush up on your driving habits. Defensive driving is widely considered the go-to way to handle yourself when you’re driving a motor vehicle. Here are our driving do’s and don’ts to make you a better defensive driver!

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Tags: caring for the elderly, employee training, customer service

Enriching Your Loved One's Life at a Nursing Home

Posted by Jess Sexton on Thu, May 09, 2019

When your loved one moves into a nursing home or assisted living facility, you may be concerned with their quality of life. For the elderly, transitioning from living at home to living in a care facility can be stressful; their living space is now limited, they’re losing some of their independence, and they’re leaving their home for a much different environment. It can be hard for family members to see their loved ones in this new stage of life, but there are a few things you can do to make their transition easier and improve their overall quality of life.

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Tags: caring for the elderly, employee training

What NOT to Put into Online Training Courses

Posted by Jess Sexton on Thu, May 02, 2019

It’s unavoidable, you need to train your employees. This can be time consuming, and even sometimes ineffective because you may not be able to gather everyone to take the training all at once, so you’re forced to do it multiple times. It may seem intimidating to convert to online training for your business, but it’s actually pretty simple! There are many things you can include in your training course to make it exceptional, but what should you always avoid? Here’s what you will never see included in our online training courses.

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Tags: online training, employee training, customer service

What Makes a Good Online Training Course?

Posted by Jess Sexton on Tue, Apr 30, 2019

If you’ve taken online training courses, you’ve probably noticed when you’re taking a bad one. You can almost immediately notice bad online training because it’s boring, text-heavy, and full of errors. But when you take a good online training course, you probably don’t notice because you are able to easily focus on the content, and not production errors - because there aren’t any! Anyone can slap together a training - but what goes into a good online training course?

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Tags: employee training, customer service

How to Handle Someone Else's Anger

Posted by Jess Sexton on Thu, Apr 25, 2019

Whether it’s in your personal life or in your work environment, handling someone’s anger can be extremely difficult. That’s why knowing how to diffuse someone who is angry or upset is an invaluable skill, and never is this more relevant than in the workplace.

Here are our tips to handling others’ anger in a healthy and productive way!

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Tags: employee training, customer service

Anger Management Cheat Sheet

Posted by Jess Sexton on Tue, Apr 23, 2019

Whether you’re an employer, a manager, or an office peer, there’s simply no getting around the fact that anger in the workplace is going to happen from time to time. Anger is one of the strongest - and potentially most detrimental - emotions we can experience. But you should never attempt to ignore it or bottle it up.

Looking for ways to address anger while at work? Here’s our simple anger management guide for you to follow at the office.

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Tags: employee training, customer service

Top 3 Things to Know When Working with Kids with Autism

Posted by Jess Sexton on Thu, Apr 18, 2019

It can seem daunting to work with a child with autism. But there are a few things you can keep in mind to help alleviate everyday stressors that make it hard for them to focus. Here are our top three tips to know to help a child with autism cope throughout the day.

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Tags: employee training, customer service