Footprints – Training & eTracking Solutions Blog

Jess Sexton

Recent Posts

Adapting Feedback to Different Personalities

Posted by Jess Sexton on Thu, Mar 14, 2019


The best work environments are a melting pot of personality types, but this means that good feedback cannot be crafted from cookie-cutter forms. Good managers must know how to form constructive feedback that works for each individual, taking into account their unique personalities.

Here are a few of the most common workplace personalities, and some suggestions for adapting your feedback so they benefit from it!

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Tags: employee training, customer service

Getting the Most Out of Feedback in the Office

Posted by Jess Sexton on Tue, Mar 12, 2019

Open and clear communication is a vital component to any healthy, happy, and productive workplace. Because of this, you want to be certain that you’re getting the most out of your feedback – and that others are getting the most out of what you have to say.

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Tags: employee training, customer service

Helping People Who Can't Help Themselves

Posted by Jess Sexton on Thu, Mar 07, 2019

Helping someone who can’t always help themselves can be very rewarding, but it isn’t always the easiest to accomplish. Maybe, no matter how many times you’ve helped or explained, your mother keeps getting viruses on her computer or your father keeps turning off the cable box. While frustrating, you still feel the desire to help them because you know they need it.

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Tags: employee training, customer service

8 Tips to Keep Cool When Your Customer is Anything But Cool

Posted by Jess Sexton on Tue, Mar 05, 2019

We’ve all been there – we’re helping a customer who doesn’t seem to want to be helped. Maybe he keeps interrupting you while you’re explaining what would help him. Maybe you’re on the phone and there’s a screaming baby in the background or their TV is on full volume. Maybe the customer is so angry that by the time you get involved, he’s yelling at you from the start.

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Tags: employee training, customer service