Footprints – Training & eTracking Solutions Blog

Adapting Feedback to Different Personalities

Posted by Jess Sexton on Thu, Mar 14, 2019


The best work environments are a melting pot of personality types, but this means that good feedback cannot be crafted from cookie-cutter forms. Good managers must know how to form constructive feedback that works for each individual, taking into account their unique personalities.

Here are a few of the most common workplace personalities, and some suggestions for adapting your feedback so they benefit from it!

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Tags: employee training, customer service

Getting the Most Out of Feedback in the Office

Posted by Jess Sexton on Tue, Mar 12, 2019

Open and clear communication is a vital component to any healthy, happy, and productive workplace. Because of this, you want to be certain that you’re getting the most out of your feedback – and that others are getting the most out of what you have to say.

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Tags: employee training, customer service

Helping People Who Can't Help Themselves

Posted by Jess Sexton on Thu, Mar 07, 2019

Helping someone who can’t always help themselves can be very rewarding, but it isn’t always the easiest to accomplish. Maybe, no matter how many times you’ve helped or explained, your mother keeps getting viruses on her computer or your father keeps turning off the cable box. While frustrating, you still feel the desire to help them because you know they need it.

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Tags: employee training, customer service

8 Tips to Keep Cool When Your Customer is Anything But Cool

Posted by Jess Sexton on Tue, Mar 05, 2019

We’ve all been there – we’re helping a customer who doesn’t seem to want to be helped. Maybe he keeps interrupting you while you’re explaining what would help him. Maybe you’re on the phone and there’s a screaming baby in the background or their TV is on full volume. Maybe the customer is so angry that by the time you get involved, he’s yelling at you from the start.

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Tags: employee training, customer service

The Cost of Implementing Online Training

Posted by Carly Weisengoff on Thu, Feb 28, 2019

If you’re aware of the possibility of online training, you’re naturally going to want to know the cost of switching over. How much is it going to cost you to change? It’s a complicated answer that should be broken down into two paths – you could purchase a learning management system for your company, or you could go to an online training provider and purchase their training programs for your staff.

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Tags: online training, employee training

Online Training 101

Posted by Carly Weisengoff on Tue, Feb 26, 2019

When someone says the words, “online training”, are you likely to give them a blank stare, or think to yourself, “Sounds boring”? Most of us have at least looked up a video explaining how to do something if we’re stuck – and guess what? That’s a form of online training!

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Tags: online training, employee training

Building a Team from the Ground Up

Posted by Carly Weisengoff on Thu, Feb 21, 2019

Building a team from the ground up can be one of the most challenging - and rewarding! - experiences for a manager or team leader. It isn’t an easy process, and for anyone new to the game, it may feel overwhelming or intimidating. Thankfully, there are a few tried-and-true steps you can take to choosing the right people and setting your new team up for success!

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Tags: employee training

Teams Aren't Just for Sports!

Posted by Carly Weisengoff on Tue, Feb 19, 2019

Any time you’ve ever had a job, whether you knew it or not, you were part of a team - from your first entry-level position to wherever you are now. If it didn’t feel like a team, or if you still don’t feel like you’re part of a team now, then maybe the team you’re part of has some issues to work out. Maybe your team hasn’t realized it’s a team at all!

Teamwork in the workplace is critical for allowing a workforce to perform at its absolute best. Here are some of the best reasons for working as a team:

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Tags: employee training

Ways to Make Your Life Heart-Healthy

Posted by Carly Weisengoff on Thu, Feb 14, 2019

If you’ve recently been to the doctor and were told that you need to make some heart-healthy lifestyle choices, you may be unsure where to begin. Or maybe you just want to make some healthier decisions with spring approaching. Either way, here are some easy ways to jump start a healthier way of life.

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February is National Heart Health Month

Posted by Carly Weisengoff on Tue, Feb 12, 2019

It’s that time of year again, where couples are posting romantic pictures on social media for Valentine’s Day, or people who are single are fighting back with #SinglesAwarenessDay. You’ve seen the displays of chocolate hearts for sale in the grocery store, or are mourning the loss of Neccos Sweethearts this year. But it’s not all about the lovey hearts this month. In fact, February is National Heart Health Awareness Month.

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