Footprints – Training & eTracking Solutions Blog

Quick Fixes to Help Manage Your Anxiety

Posted by Carly Weisengoff on Thu, Jan 10, 2019

Everyone struggles with anxiety from time to time - it’s a natural part of being human. If you’ve ever had to give a public speech, or done something embarrassing in front of a crowd, then you’ve likely experienced anxiety. Many of us become anxious when we’re facing big projects, looming deadlines, or other events that have a lot of weight to us. Nearly 20% of Americans have some sort of anxiety disorder - so you’re not alone! - and according to a recent poll done in 2018, people are feeling more anxiety compared to previous years.

Here are a a few mental fixes to help you begin managing your anxiety more effectively (instead of letting your anxiety manage you)!

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Tags: employee training

2019 Is the Year of Self-Care

Posted by Carly Weisengoff on Tue, Jan 08, 2019

If you’re looking for a change, make this year about self care! For those of you who don’t know, self care simply refers to anything and everything relating to taking care of yourself - mentally, physically, and spiritually. It’s a concept that sounds obvious and easy, right? You’d be surprised, though, at how much we tend to neglect ourselves! To make it easy, here are a few simple lifestyle changes that can improve your self-care.

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Tags: employee training

Employee Training New Year's Resolutions

Posted by Carly Weisengoff on Thu, Jan 03, 2019

Just days into the start of a new year, many of us are looking ahead to what’s to come in 2019. We spend so much time setting personal goals and trying to stick to our resolutions, but perhaps not enough time setting goals for our workplace. The best way to prepare yourself and your team to perform at the highest level is to focus on training.

If your employee training practices need improvement, here are some new year’s resolutions to follow.

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Tags: employee training

Customer Service Trends for 2019

Posted by Carly Weisengoff on Thu, Dec 27, 2018

A trend is a short-lived movement or popular method, style, or design choice. However, when it comes to business, a trend is much more. Following the trends can give you considerable insight into what those around you are doing - and more importantly, what is working.

Interested in what 2019 has in store in terms of customer service trends and customer experience plans? Let’s take a quick dive into what practices businesses are finding most successful as we move into the new year!

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Tags: employee training, customer service

Don't Delete Bad Reviews!

Posted by Carly Weisengoff on Thu, Dec 20, 2018

If you’re a business or company owner, or just someone whose business is handling company reputations, then you know how important online reviews are. For almost any modern-day business, reviews are a great way to build a reputation and rapport with your customer base. Since it’s so easy to check business reviews with the swipe of a finger or the click of a button, most customers read reviews when they’re deciding on a business. That’s why you may think of the possibility of receiving a bad review with dread and - should it become a reality - feel that the best first line of defense against a negative review is to get rid of it ASAP!

There’s a time and place for deleting reviews - but we’re not quite there yet! Take a step back, breathe, and don’t panic. Everyone receives bad reviews, and with a bit of calm thinking and good business practice, you can make the best of them. Here’s how:

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Tags: employee training, customer service

Why Online Reviews Matter

Posted by Carly Weisengoff on Tue, Dec 18, 2018

If you’re a business owner, we’re here to set the record straight: online reviews do matter. They matter a lot. Many people joke about how unreliable, biased, and sometimes downright goofy online reviews can be. This is because many online reviews are written by your average consumer - not a professional writer, reviewer, or critic. But, that doesn’t mean they are irrelevant to modern businesses. Here are just a few reasons to value online reviews.

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Tags: employee training, customer service

Active Shooter Q & A

Posted by Amy Lewkovich on Thu, Dec 13, 2018

Sad and scary as it is to think about, we’re living in a time when the possibility of being involved in an active shooter incident is reality. With all the tragic events that have filled the headlines over the last few years, the need for active shooter training can’t be ignored. Although many of the shootings have taken place in schools, the harsh reality is that an active shooter can claim any location as their hunting ground.

As an employer, the safety of your employees and customers should be a top priority. If you are like most employers, if you’re like most people, you have a ton of questions about what you can do to prepare for a terrifying situation like this – and how you should react if you are ever caught in an active shooter incident.

But where do you start? We’ve answered some commonly-asked questions so you can be better prepared for a potential incident.

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Tags: employee training

The Rise of the Active Shooter: What You Should Know

Posted by Amy Lewkovich on Tue, Dec 11, 2018

“Active shooter.” “Mass shooting.” “Mass murder.” “School shooting.” "Gun violence." Unfortunately, these are words and phrases we’re becoming increasingly used to hearing and talking about. However, sometimes the media throw these terms around, without giving information that many people care about – how to avoid them. The best thing we can do is to become educated about how these incidents happen and how to protect yourself from harm, because despite our best efforts, we can’t always prevent someone from becoming an active shooter.

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Tags: employee training

Signs of a Neglected Workplace Culture

Posted by Carly Weisengoff on Thu, Dec 06, 2018

Examining, understanding—and ultimately improving—workplace culture has taken the spotlight in recent years. And it should! A positive workplace culture generates growth, improves productivity, and builds a business that retains its strongest employees, rather than chasing them away.

Take a moment, and a breath, because it’s actually pretty easy to understand once you’ve been pointed in the right direction. Here are your crystal-clear signs of a neglected workplace culture.

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Tags: employee training, professional development

Why a Positive Work Culture Matters

Posted by Carly Weisengoff on Tue, Dec 04, 2018

Time and again, research has shown the significant benefits that result from a positive work culture. It only makes sense: when companies develop a workplace environment that values its employees and places focus on trust and positive attitudes, employees do better. And when employees are doing better, the company is doing better.

For some businesses, though, a positive work culture is still seen as optional -- something that is nice to have, but not necessary or required. Even businesses aware of the possible benefits may not take the steps required to cultivate a more positive environment. For those of you who might not know exactly what the benefits of a positive work environment are, here’s just a few reasons why it matters!

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Tags: employee training