Footprints – Training & eTracking Solutions Blog

Defensive Driving: the Do's and Don'ts

Posted by Jess Sexton on Tue, May 14, 2019

Whether you earned your driver’s license last week or twenty years ago, it’s never too late to brush up on your driving habits. Defensive driving is widely considered the go-to way to handle yourself when you’re driving a motor vehicle. Here are our driving do’s and don’ts to make you a better defensive driver!

Read More

Tags: caring for the elderly, employee training, customer service

3 Tips that will Make You Better Prepared to Help a Loved One with Alzheimer's Cope with Loss

Posted by Lydia Chan on Tue, May 07, 2019

People who live with Alzheimer’s disease find comfort in familiarity, especially as their condition worsens. While they may not remember everything or recognize everyone, Alzheimer’s patients are calmer when their situations are consistent. That’s why the loss of a spouse deals a devastating blow to Alzheimer’s sufferers; the loss becomes even more difficult to bear when the spouse was the patient’s primary caregiver.

If you are stepping into the role of caregiver for someone with Alzheimer’s who has lost a spouse/caregiver, you will need to be prepared to tackle the specific challenges that accompany the loss.

Read More

Tags: employee training, customer service

What NOT to Put into Online Training Courses

Posted by Jess Sexton on Thu, May 02, 2019

It’s unavoidable, you need to train your employees. This can be time consuming, and even sometimes ineffective because you may not be able to gather everyone to take the training all at once, so you’re forced to do it multiple times. It may seem intimidating to convert to online training for your business, but it’s actually pretty simple! There are many things you can include in your training course to make it exceptional, but what should you always avoid? Here’s what you will never see included in our online training courses.

Read More

Tags: online training, employee training, customer service

What Makes a Good Online Training Course?

Posted by Jess Sexton on Tue, Apr 30, 2019

If you’ve taken online training courses, you’ve probably noticed when you’re taking a bad one. You can almost immediately notice bad online training because it’s boring, text-heavy, and full of errors. But when you take a good online training course, you probably don’t notice because you are able to easily focus on the content, and not production errors - because there aren’t any! Anyone can slap together a training - but what goes into a good online training course?

Read More

Tags: employee training, customer service

How to Handle Someone Else's Anger

Posted by Jess Sexton on Thu, Apr 25, 2019

Whether it’s in your personal life or in your work environment, handling someone’s anger can be extremely difficult. That’s why knowing how to diffuse someone who is angry or upset is an invaluable skill, and never is this more relevant than in the workplace.

Here are our tips to handling others’ anger in a healthy and productive way!

Read More

Tags: employee training, customer service

Anger Management Cheat Sheet

Posted by Jess Sexton on Tue, Apr 23, 2019

Whether you’re an employer, a manager, or an office peer, there’s simply no getting around the fact that anger in the workplace is going to happen from time to time. Anger is one of the strongest - and potentially most detrimental - emotions we can experience. But you should never attempt to ignore it or bottle it up.

Looking for ways to address anger while at work? Here’s our simple anger management guide for you to follow at the office.

Read More

Tags: employee training, customer service

Top 3 Things to Know When Working with Kids with Autism

Posted by Jess Sexton on Thu, Apr 18, 2019

It can seem daunting to work with a child with autism. But there are a few things you can keep in mind to help alleviate everyday stressors that make it hard for them to focus. Here are our top three tips to know to help a child with autism cope throughout the day.

Read More

Tags: employee training, customer service

April is Autism Awareness Month

Posted by Jess Sexton on Tue, Apr 16, 2019

What exactly is Autism Spectrum Disorder (ASD)? The truth is, it is a variety of different symptoms, and each case is different. What we do know is autism is a neurological developmental disorder and NOT a psychiatric or psychological disorder. There is no known cause and no known cure, but there are treatments and interventions that can help a person cope with the symptoms.

According to the Centers for Disease Control and Prevention (CDC), about 20 years ago, 1 in 150 children were diagnosed with some form of ASD; in 2014, those statistics changed to 1 in 59. Why does autism seem to be more prevalent now than it has in the past? It’s not that there are more instances, but we are learning more about the variety of symptoms and therefor diagnosing more cases.

Read More

Tags: employee training, customer service

How to Make the Most of Your Workday

Posted by Jess Sexton on Thu, Apr 11, 2019

Making the most of your workday can sometimes feel like a useless effort. Some days there are too many things to do, not enough time to do them, and countless distractions to keep you from the task at-hand. If you’re one of those people that finds yourself wanting to be more efficient and productive during your work hours, there are steps you can take! How do you make the most of your workday? Here are some of our guidelines:

Read More

Tags: employee training, customer service

Time Management 101

Posted by Jess Sexton on Tue, Apr 09, 2019

Managing time efficiently is one of those things almost everyone wants to learn how to do properly. The good news is that many people have learned how to manage their time in a healthy and effective manner – and so can you! Here’s our crash course on time management.

Read More

Tags: employee training, customer service