Footprints – Training & eTracking Solutions Blog

Customer Service Trends for 2019

Posted by Carly Weisengoff on Thu, Dec 27, 2018

A trend is a short-lived movement or popular method, style, or design choice. However, when it comes to business, a trend is much more. Following the trends can give you considerable insight into what those around you are doing - and more importantly, what is working.

Interested in what 2019 has in store in terms of customer service trends and customer experience plans? Let’s take a quick dive into what practices businesses are finding most successful as we move into the new year!

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Tags: employee training, customer service

Don't Delete Bad Reviews!

Posted by Carly Weisengoff on Thu, Dec 20, 2018

If you’re a business or company owner, or just someone whose business is handling company reputations, then you know how important online reviews are. For almost any modern-day business, reviews are a great way to build a reputation and rapport with your customer base. Since it’s so easy to check business reviews with the swipe of a finger or the click of a button, most customers read reviews when they’re deciding on a business. That’s why you may think of the possibility of receiving a bad review with dread and - should it become a reality - feel that the best first line of defense against a negative review is to get rid of it ASAP!

There’s a time and place for deleting reviews - but we’re not quite there yet! Take a step back, breathe, and don’t panic. Everyone receives bad reviews, and with a bit of calm thinking and good business practice, you can make the best of them. Here’s how:

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Tags: employee training, customer service

Why Online Reviews Matter

Posted by Carly Weisengoff on Tue, Dec 18, 2018

If you’re a business owner, we’re here to set the record straight: online reviews do matter. They matter a lot. Many people joke about how unreliable, biased, and sometimes downright goofy online reviews can be. This is because many online reviews are written by your average consumer - not a professional writer, reviewer, or critic. But, that doesn’t mean they are irrelevant to modern businesses. Here are just a few reasons to value online reviews.

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Tags: employee training, customer service

Customer Service for Customers of all Ages

Posted by Amy Lewkovich on Tue, Jul 03, 2018

Providing superior customer service is the simplest way to rise above your competitors and earn long-term customer loyalty. That’s easier said than done, however, since actually providing excellent customer service is challenging, especially when you have clients of all ages. Understanding the best way to interact with each client, while also helping them solve their issues, is the key to ensuring excellent customer experiences every time.

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Tags: customer service

The Importance of Empathy in Customer Service

Posted by Amy Lewkovich on Tue, Jun 19, 2018

When you think of customer service, do you immediately think about empathy? Probably not – but you should. Empathy plays a vital role in customer service because it allows you to understand your client's perspective and, even better, it’s an excellent way to build long-lasting relationships.

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Tags: customer service

Why You Should Treat Your Employees As Well As You Treat Your Customers

Posted by Amy Lewkovich on Thu, Jun 07, 2018

As a business owner, it’s easy to put your customers’ needs above everything else. After all, your customers are the reason you’re in business and they’re the people who put a roof over your head and food on your table. 

This type of tunnel vision, brought on by an instinct to put the customer first, can lead you to neglect your employees and ignore their needs. Unintentional as it may be, when you stop focusing on your employees you open yourself up to long-term problems including a drop in production and an increased turnover rate. On the other hand, gracious treatment of your employees will boost morale, lessen turnover, and improve your customers’ experience.

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Tags: customer service

Bringing Customer Service into the Future

Posted by Amy Lewkovich on Tue, Jun 05, 2018

The world is rapidly evolving into a digital age, changing the way businesses create and implement day-to-day practices and approach change. Everyone is affected by advances in technology, but today we’re going to focus on how these advances impact customer service professionals. You can help your team stay up to date, and get ahead of the curve, by keeping on top of the trends and planning for the future. For maximum success, your employees need to keep up with the rapid technological growth and adapt accordingly.

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Tags: customer service

How To Develop A Customer Service Culture At Your Office

Posted by Amy Lewkovich on Thu, May 31, 2018

Because every company is unique, every company has its own unique culture. But despite their differences, every company that has customers should strive to create a customer-focused culture in which employees are happy and enjoy going to work each day. Put simply: when your employees feel good about their work, it will trickle down to the customers and create a best-case scenario for everyone.

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Tags: customer service

Customer Service Trends For 2018

Posted by Amy Lewkovich on Tue, May 29, 2018

As the times change, so do the trends, in everything from clothes to diets to customer service. And your customers’ expectations will change as technology advances and new ideas are brought to light. If you want to continue to impress your customers, and keep them as customers, you need to adapt your style and policies to match the latest and greatest – in other words, today’s hottest trends.

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Tags: customer service

Customer Service For Millennials

Posted by Amy Lewkovich on Wed, May 23, 2018

Millennials, people ages 20-35, are quickly becoming the largest generation on the planet. They’re also big spenders – and they want instant gratification. In other words, your business can't afford not to target millennials, cater to them, and earn their loyalty. 

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Tags: customer service