A trend is a short-lived movement or popular method, style, or design choice. However, when it comes to business, a trend is much more. Following the trends can give you considerable insight into what those around you are doing - and more importantly, what is working.
Interested in what 2019 has in store in terms of customer service trends and customer experience plans? Let’s take a quick dive into what practices businesses are finding most successful as we move into the new year!