Tag Archives: customer service

3 Simple Steps to Getting to Know Your Customers

Posted by Amy Lewkovich on
3 Simple Steps to Getting to Know Your Customers

There are so many “keys” to success when it comes to customer service – but one thing people often overlook is the simple (and important) need to know your customers. If you really want to succeed, you need to know and understand your customer base. Like all the most important things in life, knowing and [...]

What NOT to Put into Online Training Courses

Posted by Jess Sexton on
What NOT to Put into Online Training Courses

It’s unavoidable, you need to train your employees. This can be time consuming, and even sometimes ineffective because you may not be able to gather everyone to take the training all at once, so you’re forced to do it multiple times. It may seem intimidating to convert to online training for your business, but it’s [...]

When the Customer is NOT Right (and What You Can Do)

Posted by Jess Sexton on
when the customer is not right and what you can do

Providing excellent customer service and an all-around superior client-experience is something that every single business strives for, from retail to marketing. But in our eager quest for patron satisfaction, some things can take a turn for the less fortunate. Is the customer always right? Not at all! In What Situations is the Client Wrong? When [...]

What Keeps Customers Happy?

Posted by Jess Sexton on
What keeps customers happy

From great offers to a unique client intake process, there are many ways to get new customers through the door and into your business. It’s in returning business, loyalty, and retention that many companies fall short. So, how do you keep customers happy? If you’re looking to bolster your long-term customer experience, you’re about to [...]

The Importance of Personalization

Posted by Jess Sexton on
the importance of personalization

Have you ever wondered why putting in the extra effort to personalize an interaction with a customer is worth it? They’re being offered the same thing, so personalization shouldn’t make any difference, right? Well, people don’t like to be thought of as just a number - because they aren't! Personalized experiences actually greatly influence people [...]

Business Emails for Dummies

Posted by Jess Sexton on
business emails for dummies

Our work email is probably one of our most essential tools – and we don’t even realize it! Daily correspondences and important plans can all be made with a quick email conversation. But how do we know what is a good use of our work emails? Keep on reading to get the basics of business [...]

Are You Really Listening to Your Customers?

Posted by Carly Weisengoff on
are you really listening to your customers

Most businesses, when asked, would say that they welcome customer feedback. But is your team really listening and taking full advantage of what clients have to say? What Does it Mean to Listen to Customers? Substantially more than simply standing there and nodding when a customer is talking to you, that’s for sure. To really [...]

Effects of Poor Writing in the Workplace

Posted by Jess Sexton on
effects of poor writing in the workplace

Almost all of us have been there: we get an email from our boss or a work colleague that is wordy, indirect, and impossible to understand. Now you have to go to that person, ask them to clarify, and hope they don’t get upset with you for not understanding – even though you wouldn’t be [...]

Defensive Driving: the Do’s and Don’ts

Posted by Jess Sexton on
Defensive Driving: the Do’s and Don’ts

Whether you earned your driver’s license last week or twenty years ago, it’s never too late to brush up on your driving habits. Defensive driving is widely considered the go-to way to handle yourself when you’re driving a motor vehicle. Here are our driving do’s and don’ts to make you a better defensive driver! Do: [...]

3 Tips that will Make You Better Prepared to Help a Loved One with Alzheimer’s Cope with Loss

Posted by Lydia Chan on
3 Tips that will Make You Better Prepared to Help a Loved One with Alzheimer’s Cope with Loss

People who live with Alzheimer’s disease find comfort in familiarity, especially as their condition worsens. While they may not remember everything or recognize everyone, Alzheimer’s patients are calmer when their situations are consistent. That’s why the loss of a spouse deals a devastating blow to Alzheimer’s sufferers; the loss becomes even more difficult to bear [...]