Tag Archives: employee training

What NOT to Put into Online Training Courses

Posted by Jess Sexton on
What NOT to Put into Online Training Courses

It’s unavoidable, you need to train your employees. This can be time consuming, and even sometimes ineffective because you may not be able to gather everyone to take the training all at once, so you’re forced to do it multiple times. It may seem intimidating to convert to online training for your business, but it’s [...]

Deescalating Difficult Customers

Posted by Jesse Bortscheller on
Deescalating Difficult Customers

We have all had the displeasure of having to deal with a difficult client. In the moment it can be stressful and very hard to empathize. But if you can cultivate the ability to reduce anger and understand the client’s issue, and if you are properly prepared, you can find yourself capable of de-escalating the [...]

Giving Thanks to Our Teammates

Posted by Jess Sexton on

When someone goes the extra mile for someone else – especially when they didn’t have to – it’s reassuring to feel appreciated for those efforts (not to mention how they can benefit performance reviews!). If your coworker helped you out and saved the day, here is a cornucopia of ways you can say “thank you.” [...]

Irate Customers: Their Point of View

Posted by Jess Sexton on
Irate Customers: Their Point of View

Anyone who has ever worked closely with clients or patrons has had the displeasure of dealing with an irate customer. More likely however, you’ve dealt with them many times. With a good percentage of these unpleasant encounters resulting from a client that’s just obnoxious or unreasonable, it can be very easy to want to discard [...]

Benefits of Keeping an Activity Log

Posted by Jess Sexton on
Benefits of keeping an activity log

Time is a resource no one can ever seem to find enough of. There are simply too many things to do, and no matter how you try to organize or plan, you always seem to run out of time right before something crucial doesn’t get done. This is the exact reason why activity logs exist! [...]

How to Improve Your Listening Skills

Posted by Jess Sexton on
How to Improve Your Listening Skills

Effective communication is one of the most important pillars in any successful workplace. But communication is at least a two-sided conversation. Being a good listener is frequently more important than your ability to convey information, and it’s a skill that should be nurtured whenever possible. Whether you’re brushing up on your team coaching skills or [...]

Effects of Bad Training vs. Good Training

Posted by Jess Sexton on
Effects of Bad Training verse Good Training

Poor training can have long-lasting negative effects on your business – after all, reputations can be destroyed in seconds. When you first think about how you are going to train your employees, you might not think much of it. But it’s important to consider the long-term effects of bad training and good training. Remember, your [...]

Advantages of Online Training

Posted by Jess Sexton on
Advantages of Online Training

Are you on the fence about switching to online training? We get it – there’s a lot to consider! The pricing, monitoring your employees, certifications, it’s a big change to make. The truth of it is, online training is an excellent way for employees to develop vital skills – and more! We’ve compiled a quick [...]

How to Create a Performance Improvement Plan (PIP)

Posted by Jess Sexton on
How to Create a Performance Improvement Plan

When an employee’s performance starts to dwindle, it not only impacts your office, but your business performance too. It isn’t always easy to address these types of issues, but it’s necessary. Generally, Performance Improvement Plans (PIPs) are developed by the employee’s supervisor to identify specific areas of poor performance, documents actions and measures, as well [...]

Crash Course in Employee Performance Reviews

Posted by Jess Sexton on
Crash Course in Employee Performance Reviews

Some people love them, some people hate them, but employee performance reviews are incredibly valuable to employees and management alike. Performance reviews are an opportunity for employees to learn where they need improvement and where they excel; for managers, performance reviews allow a chance to voice concerns and set expectations. If you’re unsure how to [...]