Footprints – Training & eTracking Solutions Blog

The Best Feedback Sounds Like This

Posted by Carly Weisengoff on Thu, Jan 31, 2019

Have you ever had your boss pull you aside to give you some feedback, but you left feeling confused about what they were even talking about? It happens more often than not. On the flip side, have you ever had someone give you feedback that left you feeling satisfied, appreciated, and motivated to do better? That kind of feedback is the best feedback – and the best feedback sounds something like this:

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Tags: employee training

What NOT to Say When Giving Feedback

Posted by Carly Weisengoff on Tue, Jan 29, 2019
What decides the quality of your feedback? How do you know if you’re giving good feedback or bad feedback, or if what you’re saying is really making any difference in your workforce at all? When it comes to managing the productivity of employees, you want to know that your feedback is received, understood, and will be acted upon - but you don’t want your feedback to have a negative impact, or, worse, be a source of anxiety or fear.

Here are a few things you should NOT say when you’re offering feedback:

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Tags: employee training

How to Hire the Right Person While Staying Diverse

Posted by Amy Lewkovich on Thu, Jan 24, 2019

If you’ve ever been in charge of filling open positions at work, you know how hard the process can be. You sift through all the resumes, weed out the obvious bad candidates, and pore over the remaining applications – all before even conducting your first interview. And then you meet and talk to a number of people, most of whom appear capable of doing the job. But how do you decide which person to choose?

To complicate matters even more, what if everyone you interviewed, or maybe even most of the people who applied, are late-20-something white females? Then what? How do you ensure diversity in the office but also choose the right person for the job? You know you want to create a diverse workforce and encourage inclusion – but should you choose diversity over the person who seems the most qualified and capable? And how do you know when you’re lacking diversity or when you have enough variety in the office?

It can be an overwhelming problem, but keep a couple of things in mind:

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Tags: employee training

Why is Diversity Important in the Office?

Posted by Carly Weisengoff on Tue, Jan 22, 2019

It's a touchy subject. Many hiring managers feel uncomfortable with their jobs when presented with the dilemma of workplace diversity. Why should we have a diverse workplace? Why can’t I just focus on the best candidate for the job, rather than the one that fills a quota?

But workplace diversity isn’t just about race – it’s about age, gender, economic background, and other aspects of people’s lives that shape them into individuals. And the benefits of having a diverse workplace outweigh any uncomfortable feelings about the hiring process. No, it doesn’t mean replacing your current staff with all new hires, but simply considering all the options when tasked with hiring a new team member.

Here are some reasons why you should take the plunge into creating a more diverse workplace!

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Tags: employee training

5 Ways to Handle Unexpected Changes

Posted by Carly Weisengoff on Thu, Jan 17, 2019
Have you ever come into work finding that the whole office is in chaos? More than likely, it’s because something unexpected happened. Maybe a client wants a product 2 weeks before their initial deadline, or someone important in your department quit unexpectedly. Whatever the change is, you need to be adaptable in order to get through. Here are five ways to handle unexpected changes!
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Tags: employee training

Adapting to Change in the Office

Posted by Carly Weisengoff on Tue, Jan 15, 2019

Change happens, whether we like it or not. The modern-day workforce is always evolving, expanding, and changing - and while that can be an exciting opportunity for personal growth and development, it can also be scary. Not everyone adapts quickly to change, and not everyone likes the constant challenge that a change in the workplace can bring.

Thankfully, there are a few ways to help yourself adapt to the various changes that may occur or already be occurring in your office. If you find your work changing - whether it be a change in management, a change in policies, or a large-scale overhaul of task assignments - take a breath. You can get through this! Here’s how:

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Tags: employee training

Quick Fixes to Help Manage Your Anxiety

Posted by Carly Weisengoff on Thu, Jan 10, 2019

Everyone struggles with anxiety from time to time - it’s a natural part of being human. If you’ve ever had to give a public speech, or done something embarrassing in front of a crowd, then you’ve likely experienced anxiety. Many of us become anxious when we’re facing big projects, looming deadlines, or other events that have a lot of weight to us. Nearly 20% of Americans have some sort of anxiety disorder - so you’re not alone! - and according to a recent poll done in 2018, people are feeling more anxiety compared to previous years.

Here are a a few mental fixes to help you begin managing your anxiety more effectively (instead of letting your anxiety manage you)!

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Tags: employee training

2019 Is the Year of Self-Care

Posted by Carly Weisengoff on Tue, Jan 08, 2019

If you’re looking for a change, make this year about self care! For those of you who don’t know, self care simply refers to anything and everything relating to taking care of yourself - mentally, physically, and spiritually. It’s a concept that sounds obvious and easy, right? You’d be surprised, though, at how much we tend to neglect ourselves! To make it easy, here are a few simple lifestyle changes that can improve your self-care.

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Tags: employee training

Employee Training New Year's Resolutions

Posted by Carly Weisengoff on Thu, Jan 03, 2019

Just days into the start of a new year, many of us are looking ahead to what’s to come in 2019. We spend so much time setting personal goals and trying to stick to our resolutions, but perhaps not enough time setting goals for our workplace. The best way to prepare yourself and your team to perform at the highest level is to focus on training.

If your employee training practices need improvement, here are some new year’s resolutions to follow.

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Tags: employee training

Customer Service Trends for 2019

Posted by Carly Weisengoff on Thu, Dec 27, 2018

A trend is a short-lived movement or popular method, style, or design choice. However, when it comes to business, a trend is much more. Following the trends can give you considerable insight into what those around you are doing - and more importantly, what is working.

Interested in what 2019 has in store in terms of customer service trends and customer experience plans? Let’s take a quick dive into what practices businesses are finding most successful as we move into the new year!

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Tags: employee training, customer service