Footprints – Training & eTracking Solutions Blog

Depression in the Workplace

Posted by Jesse Bortscheller on Thu, Jan 23, 2020

Depression in the workplace is no small matter. From absenteeism to lost productivity to the cost of treatments, clinical depression can be a very serious - and expensive - issue to handle. It is, however, far more dangerous to ignore. Most people suffering from clinical depression can be treated - and becoming aware of depression in the workplace is the first step to take in overcoming it, for both employees and employers.

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Ten Tips for Teams

Posted by Jesse Bortscheller on Fri, Jan 17, 2020

A well established and cohesive team is powerful. Teams foster a healthy workplace culture, and help your employees to cultivate a sense of camaraderie and group strength in the workplace. Are you looking for some key tips that can enhance your team and take them to the next level? We’ve got you covered.

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Tags: employee training, professional development

Building Efficient Teams: the Do's and Don'ts

Posted by Jesse Bortscheller on Tue, Jan 14, 2020

Regardless of how professional or experienced its members might be, it’s hard to toss a group of people together, label them a team, and then just expect results. All definitions of the word team include some variation of the term “unified” or “come together.” What truly makes a team is like mindedness, shared goals, and a cohesive understanding of each other.

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Tags: employee training

How to Speed Up the Hiring Process Without Impeding Quality

Posted by Adam Noll on Thu, Jan 09, 2020

There isn’t always a lot of consideration for how much it costs to hire an employee, but according to a survey by the Society for Human Resource Management, “the average cost to hire an employee is $4,129, with around 42 days to fill a position.” Of course, these costs will vary depending on the position and economics of the local community, but it will still take some of your resources.

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Tags: orientation, hiring

How to Know When it's Time to Update Your Employee Orientation

Posted by Jesse Bortscheller on Tue, Jan 07, 2020

The orientation and onboarding processes that your new hires go through are simultaneously difficult — both for you and for them — and of the utmost importance. A great orientation sets your hired talent up for success, arming them with the baseline tools they need to get started on the path to success with your business, and giving them the first real insight into what your workplace culture really looks like.

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Tags: orientation

Types of Pet Therapy

Posted by Jesse Bortscheller on Thu, Dec 19, 2019

Whether you’re struggling with depression or fighting a more physical condition, you know that feeling happy for any amount of time is invaluable. It can be a tough state to attain, however you might see the improved health and outlook you need through pet therapy.

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Benefits of Pet Therapy

Posted by Jesse Bortscheller on Wed, Dec 18, 2019

The search for effective treatments are never ending, whether we’re discussing physical, mental, or emotional pain. But some techniques have been used successfully for hundreds of years — pet therapy has been around since ancient Greece!

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Deescalating Difficult Customers

Posted by Jesse Bortscheller on Thu, Dec 12, 2019

We have all had the displeasure of having to deal with a difficult client. In the moment it can be stressful and very hard to empathize. But if you can cultivate the ability to reduce anger and understand the client’s issue, and if you are properly prepared, you can find yourself capable of de-escalating the vast majority of situations involving a difficult customer.

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Tags: management training, employee training

Irate Customers: Their Point of View

Posted by Jess Sexton on Tue, Dec 10, 2019

Anyone who has ever worked closely with clients or patrons has had the displeasure of dealing with an irate customer. More likely however, you’ve dealt with them many times. With a good percentage of these unpleasant encounters resulting from a client that’s just obnoxious or unreasonable, it can be very easy to want to discard the situation entirely and move on. This is, however, an impulse, and ultimately a mistake!

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Tags: management training, employee training

Benefits of Keeping an Activity Log

Posted by Jess Sexton on Thu, Dec 05, 2019

Time is a resource no one can ever seem to find enough of. There are simply too many things to do, and no matter how you try to organize or plan, you always seem to run out of time right before something crucial doesn’t get done. This is the exact reason why activity logs exist!

But how much value can there really be in keeping a record of what you do and when you do it? What are the benefits of keeping an activity log?

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Tags: management training, employee training, professional development