Footprints – Training & eTracking Solutions Blog

When the Customer is NOT Right (and What You Can Do)

Posted by Jess Sexton on Thu, Oct 10, 2019

Providing excellent customer service and an all-around superior client-experience is something that every single business strives for, from retail to marketing. But in our eager quest for patron satisfaction, some things can take a turn for the less fortunate. Is the customer always right? Not at all! 

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Tags: management training, employee training, customer service, professional development

What Keeps Customers Happy?

Posted by Jess Sexton on Tue, Oct 08, 2019

From great offers to a unique client intake process, there are many ways to get new customers through the door and into your business. It’s in returning business, loyalty, and retention that many companies fall short. So, how do you keep customers happy? If you’re looking to bolster your long-term customer experience, you’re about to find out how. 

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Tags: management training, employee training, customer service

How to Control Your Anger at Work

Posted by Jess Sexton on Thu, Oct 03, 2019

Sharp flashes of anger can well up in absolutely anyone - even the most mild-mannered of us are not immune. It’s a powerful emotion! Being ready for anger, understanding how to quell it, and learning how to harness and channel it into something productive is paramount to workplace success, as well as your overall mental health. 

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Tags: management training, employee training, professional development

Differences Between Healthy and Unhealthy Anger

Posted by Jess Sexton on Tue, Oct 01, 2019

Absolutely no one is exempt from feeling anger from time to time. Perhaps you’re struggling with work, or a personal relationship has hit a snag. Even something very small can spark a bit of anger. However, not all anger is inherently bad—anger can be useful, and it can be healthy. But, of course, there is an important distinction between healthy and unhealthy anger, and it’s one we should all learn. 

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Tags: management training, employee training, professional development

Two Ways to Reduce Turnover in Your Office

Posted by Jess Sexton on Thu, Sep 26, 2019

Turnover can be detrimental to a company – especially if the turnover never seems to stop. There are several effective ways to reduce turnover, and they all involve various management skills. So if your company suffers from high turnover rates, these two tips will help you address the issues and reduce their negative impacts.

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Tags: management training, employee training, professional development

Why Do Companies Experience Turnover?

Posted by Jess Sexton on Tue, Sep 24, 2019

Constant turnover can be frustrating for a company. You constantly need to conduct interviews, re-train people, go over and file more paperwork, and hope that the newest hire stays. But what causes the constant turnover? Could it be something inside the company? Here are some of the biggest causes of employee turnover.

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Tags: management training, employee training, professional development

Daily Things of Daylight: What Are They?

Posted by Jess Sexton on Thu, Sep 19, 2019

For people with developmental disabilities and for those who are elderly, daily tasks aren’t as easy (or possible at all) to accomplish. To assist these individuals, it’s important to understand what assisting really is and how you can help individuals live an as-independent-as-possible lifestyle.

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Tags: DDA, DDS, caring for the elderly, assisted living

Managing Different Types of Employees

Posted by Jess Sexton on Wed, Sep 18, 2019

From a calculating business perspective, your objective is to get the most out of your employees. But it’s also important to understand that your employees are looking to you for a variety of things. Their happiness, how fulfilling they find their work, and their own personal careers are also important. In fact in a healthy work environment with a good workplace culture, these things should be more important.

Luckily enough, knowing how to deal with and communicate with the different personality types you encounter accomplishes all of these things simultaneously.

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Tags: management training, professional development

Better Sleep for Seniors: A Guide

Posted by Lydia Chan on Tue, Sep 17, 2019

As we get older, it can be difficult to get good rest due to physical ailments, mental health issues, or lifestyle changes. Many seniors are early to bed and early to rise, but they don’t always feel particularly rested in the morning, and instead feel sluggish and irritable. Getting a good night’s sleep is important at any age, but for seniors it’s absolutely necessary for continued health.

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Tags: caring for the elderly, assisted living, professional development

Remembering Traumatic Events (Your Brain and PTSD)

Posted by Jess Sexton on Thu, Sep 12, 2019

PTSD manifests in many different ways and in all ages and genders. There is no full, concrete understanding of PTSD, but research has found that there are physical changes in the brain that cause the reactions a person experiences.

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Tags: safety training, professional development