Footprints – Training & eTracking Solutions Blog

When the Customer is NOT Right (and What You Can Do)

Posted by Jess Sexton on Thu, Oct 10, 2019

Providing excellent customer service and an all-around superior client-experience is something that every single business strives for, from retail to marketing. But in our eager quest for patron satisfaction, some things can take a turn for the less fortunate. Is the customer always right? Not at all! 

Read More

Tags: management training, employee training, customer service, professional development

What Keeps Customers Happy?

Posted by Jess Sexton on Tue, Oct 08, 2019

From great offers to a unique client intake process, there are many ways to get new customers through the door and into your business. It’s in returning business, loyalty, and retention that many companies fall short. So, how do you keep customers happy? If you’re looking to bolster your long-term customer experience, you’re about to find out how. 

Read More

Tags: management training, employee training, customer service

The Importance of Personalization

Posted by Jess Sexton on Thu, Aug 15, 2019

Have you ever wondered why putting in the extra effort to personalize an interaction with a customer is worth it? They’re being offered the same thing, so personalization shouldn’t make any difference, right? Well, people don’t like to be thought of as just a number - because they aren't! Personalized experiences actually greatly influence people when it comes to choosing a product or service.

Read More

Tags: management training, employee training, customer service

Business Emails for Dummies

Posted by Jess Sexton on Tue, Aug 13, 2019

Our work email is probably one of our most essential tools – and we don’t even realize it! Daily correspondences and important plans can all be made with a quick email conversation. But how do we know what is a good use of our work emails? Keep on reading to get the basics of business emails.

Read More

Tags: management training, employee training, customer service

Are You Really Listening to Your Customers?

Posted by Carly Weisengoff on Tue, Aug 06, 2019

Most businesses, when asked, would say that they welcome customer feedback. But is your team really listening and taking full advantage of what clients have to say?

Read More

Tags: employee training, customer service

Effects of Poor Writing in the Workplace

Posted by Jess Sexton on Wed, Jul 31, 2019

Almost all of us have been there: we get an email from our boss or a work colleague that is wordy, indirect, and impossible to understand. Now you have to go to that person, ask them to clarify, and hope they don’t get upset with you for not understanding – even though you wouldn’t be in this situation if they had just taken the time to make sure they made sense!

Poor writing within a business may seem insignificant on the surface, but it has a greater effect on the success of that business than you may think.

Read More

Tags: management training, employee training, customer service

Defensive Driving: the Do's and Don'ts

Posted by Jess Sexton on Tue, May 14, 2019

Whether you earned your driver’s license last week or twenty years ago, it’s never too late to brush up on your driving habits. Defensive driving is widely considered the go-to way to handle yourself when you’re driving a motor vehicle. Here are our driving do’s and don’ts to make you a better defensive driver!

Read More

Tags: caring for the elderly, employee training, customer service

3 Tips that will Make You Better Prepared to Help a Loved One with Alzheimer's Cope with Loss

Posted by Lydia Chan on Tue, May 07, 2019

People who live with Alzheimer’s disease find comfort in familiarity, especially as their condition worsens. While they may not remember everything or recognize everyone, Alzheimer’s patients are calmer when their situations are consistent. That’s why the loss of a spouse deals a devastating blow to Alzheimer’s sufferers; the loss becomes even more difficult to bear when the spouse was the patient’s primary caregiver.

If you are stepping into the role of caregiver for someone with Alzheimer’s who has lost a spouse/caregiver, you will need to be prepared to tackle the specific challenges that accompany the loss.

Read More

Tags: employee training, customer service

What NOT to Put into Online Training Courses

Posted by Jess Sexton on Thu, May 02, 2019

It’s unavoidable, you need to train your employees. This can be time consuming, and even sometimes ineffective because you may not be able to gather everyone to take the training all at once, so you’re forced to do it multiple times. It may seem intimidating to convert to online training for your business, but it’s actually pretty simple! There are many things you can include in your training course to make it exceptional, but what should you always avoid? Here’s what you will never see included in our online training courses.

Read More

Tags: online training, employee training, customer service

What Makes a Good Online Training Course?

Posted by Jess Sexton on Tue, Apr 30, 2019

If you’ve taken online training courses, you’ve probably noticed when you’re taking a bad one. You can almost immediately notice bad online training because it’s boring, text-heavy, and full of errors. But when you take a good online training course, you probably don’t notice because you are able to easily focus on the content, and not production errors - because there aren’t any! Anyone can slap together a training - but what goes into a good online training course?

Read More

Tags: employee training, customer service