Footprints – Training & eTracking Solutions Blog

Ten Tips for Teams

Posted by Jesse Bortscheller on Fri, Jan 17, 2020

A well established and cohesive team is powerful. Teams foster a healthy workplace culture, and help your employees to cultivate a sense of camaraderie and group strength in the workplace. Are you looking for some key tips that can enhance your team and take them to the next level? We’ve got you covered.

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Tags: employee training, professional development

Building Efficient Teams: the Do's and Don'ts

Posted by Jesse Bortscheller on Tue, Jan 14, 2020

Regardless of how professional or experienced its members might be, it’s hard to toss a group of people together, label them a team, and then just expect results. All definitions of the word team include some variation of the term “unified” or “come together.” What truly makes a team is like mindedness, shared goals, and a cohesive understanding of each other.

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Tags: employee training

Deescalating Difficult Customers

Posted by Jesse Bortscheller on Thu, Dec 12, 2019

We have all had the displeasure of having to deal with a difficult client. In the moment it can be stressful and very hard to empathize. But if you can cultivate the ability to reduce anger and understand the client’s issue, and if you are properly prepared, you can find yourself capable of de-escalating the vast majority of situations involving a difficult customer.

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Tags: management training, employee training

Irate Customers: Their Point of View

Posted by Jess Sexton on Tue, Dec 10, 2019

Anyone who has ever worked closely with clients or patrons has had the displeasure of dealing with an irate customer. More likely however, you’ve dealt with them many times. With a good percentage of these unpleasant encounters resulting from a client that’s just obnoxious or unreasonable, it can be very easy to want to discard the situation entirely and move on. This is, however, an impulse, and ultimately a mistake!

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Tags: management training, employee training

Benefits of Keeping an Activity Log

Posted by Jess Sexton on Thu, Dec 05, 2019


Time is a resource no one can ever seem to find enough of. There are simply too many things to do, and no matter how you try to organize or plan, you always seem to run out of time right before something crucial doesn’t get done. This is the exact reason why activity logs exist!

But how much value can there really be in keeping a record of what you do and when you do it? What are the benefits of keeping an activity log?

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Tags: management training, employee training, professional development

Giving Thanks to Our Teammates

Posted by Jess Sexton on Tue, Nov 26, 2019

When someone goes the extra mile for someone else – especially when they didn’t have to – it’s reassuring to feel appreciated for those efforts (not to mention how they can benefit performance reviews!). If your coworker helped you out and saved the day, here is a cornucopia of ways you can say “thank you.”

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Tags: management training, employee training, professional development

How to Improve Your Listening Skills

Posted by Jess Sexton on Thu, Nov 21, 2019

Effective communication is one of the most important pillars in any successful workplace. But communication is at least a two-sided conversation. Being a good listener is frequently more important than your ability to convey information, and it’s a skill that should be nurtured whenever possible. Whether you’re brushing up on your team coaching skills or just trying to be a better leader, use these tips to beef up your listening game. 

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Tags: management training, effective communication, employee training

7 Common Listening Problems

Posted by Jess Sexton on Tue, Nov 19, 2019

When you’re discussing something with someone, an important aspect of it is that you’re listening to them. It can be too easy to not actually listen to someone; you may think you are, but if you do any of the following, you’re not really listening effectively at all!

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Tags: management training, employee training, professional development

Effects of Bad Training vs. Good Training

Posted by Jess Sexton on Thu, Nov 14, 2019

Poor training can have long-lasting negative effects on your business – after all, reputations can be destroyed in seconds. When you first think about how you are going to train your employees, you might not think much of it. But it’s important to consider the long-term effects of bad training and good training. Remember, your business is only as good as your employees.

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Tags: online training, management training, employee training

Advantages of Online Training

Posted by Jess Sexton on Tue, Nov 12, 2019

Are you on the fence about switching to online training? We get it – there’s a lot to consider! The pricing, monitoring your employees, certifications, it’s a big change to make. The truth of it is, online training is an excellent way for employees to develop vital skills – and more! We’ve compiled a quick list of just some of the advantages of online training.

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Tags: online training, eTracking, management training, employee training