3 Customer Service Ideas That Will Make Your Company Stand Out

You’ve hired the perfect team to work with your customers – they are knowledgeable about your products and services, they’re great when it comes to interacting with your customers, and they have outgoing personalities. Even with all these qualifications, there’s probably room for training and improvement that will make your employees even more likely to stand out in a crowd of customer service providers.

The best way to improve your company’s customer service is to empower your team to be proactive and work with confidence. When customer service departments are given the freedom to make your customers happy, you can stop problems before they happen.

Get Personal

Make your customer service staff easy to reach. Customers don’t want to get a recording when they call and they don’t want to receive an automated (translation: useless) email in response to their questions. Your team should actively come up with new ways to provide personalized responses instead of prompts that send customers down the rabbit hole to Wonderland. One way to do this, and to engage with customers on a more personal level, is to actively work social media. More and more customers are turning to Twitter, Instagram, and Snapchat to interact with businesses – often because they demand immediate answers and seemingly face-to-face interactions.

Other options include online chats and interactions via Skype, or other similar software products that provide video chat and voice calls via the Internet. Putting a voice and face to a company can go a long way toward creating a positive customer experiences.

Depending on how your company, and your customer service staff, is structured, you might also consider assigning specific customer service agents to specific customers. Doing so will foster a relationship between your customers and your staff, providing an added layer of personalization and comfort.

Put Employees First

The customer is always right.” This has been the battle cry of customer service providers since the early 1900s and yet, it doesn’t ring true anymore and some experts argue that it shouldn’t. It’s been argued that instead, when businesses put their employees first, their employees will in turn put customers first.

If your staff is well trained, has the resources to meet reasonable customer demands, and has the authority to make decisions and solve problems as needed, the result will be higher customer satisfaction. We’ve talked about the satisfaction cycle before: if your employees are happy, your customers will be happy.

Create a Community

Customers need to feel valued – and if they don’t feel valued they’ll take their business to one of your competitors. Do your customers know you appreciate them? Sometimes a simple thank you will do the trick – but you can probably do better than that.

When you make customers feel like they’re part of something, they’ll feel your appreciation. Maybe that’s a loyalty program or a facebook group where they can go to talk to other customers. Maybe you host a gathering at your location or send bagels to a client’s office one morning. If you can teach your customers something, that’s even better. If you sell wine, can you teach customers how to get the most enjoyment out of their sipping?

Creating a customer community will benefit not just your customers but also your staff and your business as a whole. Your customers will learn more about your company and can network with, and learn from, others who are working with your company.

Customers aren’t just an important part of doing business – they’re the most important part. Without customers, businesses fail. It’s no longer enough to offer a good product or service – your company needs to do more to stand out from the crowd. Exceptional (and sometimes creative) customer service will make you stand out which in turn will increase customers’ trust and loyalty and make them more likely to recommend your product or service.