Let’s face it, there’s a good chance we’re all going to be working for a long time. And the world is changing faster than we can keep up – there’s new software, new apps, and new social networking sites every day. So it stands to reason that there’s always something new to learn – and maybe even something old to remember.

If we want to remain successful and relevant in the workplace, we have to be open to continuous learning. Which is why so many companies offer professional development as part of their larger training program. Whether the training comes in the form of conferences, webinars, in-person training seminars, or online learning, professional development plays a vital role in helping employees develop much-needed skills and handle a wide range of situations.

Here’s our top ten list of the most important professional development topics that employees of all ages should take advantage of to reach their full potential.

#1 Conflict Resolution

Conflict in the workplace is inevitable – and it can destroy chemistry, morale, and production in an entire office. Conflict resolution training teaches us how to reduce the opportunity for conflict by responding calmly to our circumstances (instead of reacting emotionally like so many of us are prone to do).

#2 Customer Service

Treating customers with the utmost respect is critical for any business that interacts with clients on a regular basis. This type of training can help us foster long-term relationships with clients which ultimately leads to enhanced brand recognition, a better reputation, and increased revenue.

#3 Leadership

Strong leaders inspire employees and create an appealing vision of the future. Leadership training helps us identify areas of weakness and teaches us how to communicate better, make better decisions, build a team, and manage conflict.

#4 Time Management

Time management is the key to productivity and we can all benefit from learning how to manage our time more effectively. We all have the same amount of time in a day, and yet we all know that one person who manages to accomplish everything on his or her to-do list. Their trick? Time management.

#5 Sales

Sales training is a good idea even for those of us who don’t work on the sales team. Sales skills help you communicate the right information to the right people, identify pain points and offer solutions, and figure out how to get past objections and barriers and how to assert yourself and deal with doubt and rejection.

#6 Presentation Skills

Presentations are a huge part of doing business – whether we like it or not. A compelling presentation will help you communicate your ideas, increase engagement, and win over your audience. Understanding the art of a powerful presentation can also help you build confidence, improve your image, and create new opportunities.

#7 People Skills

An often-overlooked skill for success is the ability to interact with a people from different backgrounds, cultures, and experiences. Also called “soft skills,” people skills range from projecting a positive attitude to attentive listening to patience and keeping an open mind.

#8 IT Management

Technology is ever-changing, and IT management can help you harness the latest tech to increase productivity and efficiency. IT management courses are an asset for all employees, no matter their job – because really, wouldn’t you rather solve your own problems that have to call the IT team all the time?

#9 Stress Management

Some days it feels like stress is here to stay – but it doesn’t have to be that way. Even though some level of stress is unavoidable, once we learn to recognize our triggers and practice coping mechanisms, it really is possible to reduce our stress. Stress management training can help employees develop mental resilience and adopt a positive attitude even during the most stressful times.

#10 Problem-Solving

Like conflict and stress, we’re never going to do away with all of life’s problems. But knowing how to find a creative solution is more than just a vital skill – it can be a life saver. Problem-solving calls upon our decision-making and critical thinking abilities and forces us to face problems head on.

10 Must-Take Professional Development Training Courses

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